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FAQ

Frequently Asked Questions

Getting Started

What is Always Expect Success?

Always Expect Success (AES) is a personal development brand founded by Kymmi. We help you build the mindset, strategy, and momentum to go after your goals, through books and workbooks, guided programs, and one-on-one coaching. The idea is simple: you don't have to hope for success, you have to expect it.

Where should I start?

Start with the AES Transformation Path. It's a 6-phase journey, and each phase has its own resources, so you can begin wherever you are right now. Not sure where that is? Try one of our free guides, or ask Hoot, our helper in the bottom corner of every page.

What is the AES Transformation Path?

It's a 6-phase framework for personal growth:

  1. Center: reconnect with yourself
  2. Priority: choose yourself without guilt
  3. Expansion: grow beyond your current identity
  4. Alignment: bring your habits and actions in line with your vision
  5. Design: plan the life you want with intention
  6. Rehearsal: practice living as your future self

Our programs are available at any point along the way. Explore the AES Path

Do you have anything free?

Yes! We have three free guides: The Great Lock-In habit worksheet, The De-Centering Guide, and Transform Your Mindset, Achieve Your Goals. Each one is emailed to you with a personal download link.

Who is Hoot?

Hoot is the AES mascot and our friendly helper. Tap the owl in the corner of any page to ask a question about AES, our programs, or your member portal. Hoot is an AI helper, so for anything about your account or an order, email help@alwaysexpectsuccess.com.

Programs and Coaching

What's the difference between SAW, The Vision Room, and The Signature Experience?
  • Success Alignment Workshop (SAW): our 8-week flagship program, with weekly videos, assignments, and community accountability. Best if you want structure and a program to follow.
  • The Vision Room: we build a detailed mental world where your future life already exists, with a written Reality Rehearsal script, guided audio, and daily prompts. Best if you want your vision to feel real and familiar.
  • The Signature Experience: live, one-on-one coaching with Kymmi. Best if you want deep, personal support.

See all services

How much do your programs cost?
  • Success Alignment Workshop: $197
  • The Vision Room: Essential $147, Expanded $247, Full Vision $347
  • The Signature Experience: starting at $397 for a single session, with multi-session packages available

Kymmi talks through the right option for you after reviewing your application.

How do I sign up for a program?

Every program starts with a short application on its page. Kymmi personally reviews each one and reaches out with next steps, usually within 48 hours.

Why do I have to apply?

So Kymmi can make sure the program is the right fit for where you are and what you want. It's how we keep every experience personal.

Can I pay over time?

Yes, for eligible purchases. At checkout, you may see the option to pay with Klarna, which lets you split your purchase into smaller payments. Availability and approval are up to Klarna and depend on your order and location. We don't offer in-house payment plans.

How does The Signature Experience work?
  1. Apply. Fill out the short application on The Signature Experience page.
  2. Fit call. If it looks like a match, Kymmi will invite you to a free 15-minute fit call. It's a chance for both of you to make sure you're a good fit before anything is booked or paid for.
  3. Choose your option. Together you'll decide on a single session or a multi-session package.
  4. Book your sessions. Once you're set, you'll get access to schedule your live one-on-one sessions with Kymmi.

Every client also gets an Accountability Hub: a personal app on your phone for your goals, wellness, finances, mindset work, and session notes.

What if I need to cancel a session?

Please give at least 24 hours notice. Sessions cancelled with less than 24 hours notice may be forfeited.

Is coaching the same as therapy?

No. They can work well together, but they're different:

  • Therapy is provided by a licensed mental health professional. It can diagnose and treat mental health conditions, and it often focuses on healing from the past.
  • Coaching focuses on the present and the future: getting clear on your goals, shifting your mindset, building habits, and taking action with accountability. Kymmi draws on her NLP, CBT, and grief and bereavement training, but coaching doesn't diagnose or treat mental health conditions.

Coaching isn't a substitute for professional mental health treatment, medical advice, or legal counsel. If you're in crisis, please call or text 988 (in the US) or call 911 in an emergency.

Books, Products, and Merch

When will books and products be available?

They're coming soon! Tap Notify Me on anything you're interested in and we'll let you know the moment it's available.

What's in the Concept Store?

AES apparel, drinkware, bags, stationery, and Hoot merch, including the Hoot Plush, Hoot Hoodie, and more. Everything is coming soon. Tap Notify Me on anything you love. Visit the Concept Store

How will I get my digital products?

Digital items like ebooks and digital cards are delivered right away to My Library in your free member portal. If you don't have an account yet, create one with the same email you used at checkout and your purchase will be waiting.

Where do you ship?

We ship physical items to the United States, the United Kingdom, and Canada. You'll get an email with tracking once your order ships.

What is your refund policy?

Digital products are final sale, since they're delivered immediately. If a digital item doesn't show up or won't open, email us and we'll fix it, or refund you if we can't. Physical items that arrive damaged, defective, or get lost in shipping will be replaced or refunded. Please report damage within 7 days of delivery and a lost order within 30 days of its expected delivery date. We don't accept returns for change of mind.

Member Portal

What is the member portal?

Your free AES account at app.alwaysexpectsuccess.com. It's where you'll find your digital purchases, your order history and tracking, and SAW workshop content once you're enrolled.

How do I create an account?

Go to app.alwaysexpectsuccess.com, tap Create Account, and enter your name, email, and a password. We'll email you a 6-digit code to confirm your account. Use the same email you use (or will use) at checkout.

I didn't get my 6-digit code.

Check your spam and promotions folders first. Still nothing? Wait for the countdown on the code screen, then tap Resend code.

I forgot my password.

On the login page, tap Forgot your password?, enter your email, and we'll send you a code to set a new one.

Where are my ebooks?

Log in and tap My Library. Each item has a Download button. If something's missing, make sure you're logged in with the email you used at checkout.

How do I track my order?

Log in and tap My Orders, then tap the order. Once it ships, you'll see the carrier and a tracking link.

Contact

How do I reach you?